All case studies
Proof of concept · Banking & financial services · proof of concept
A proof of concept in weeks, on the bank's own infrastructure.
A scheduled commercial bank in Asia
A second bank evaluated DeepQ as a proof of concept, testing digital check-in, counter operations and reporting against its own branch process, roles and hosting standards before a network-wide decision.
deepq · deployment
Proof of concept
Enterprise readiness · Self-hosted evaluation
A proof of concept in weeks, on the bank's own infrastructure.
A scheduled commercial bank in Asia
- The evaluation ran on the bank's own tenant, with its own roles, settings and hosting, so the result reflected production conditions.
- Branch staff used the counter console from the first week without bespoke training material.
- The evaluation team could compare branches and services from the standard reports, without waiting for a custom build.
Customer name shared on request.
The challenge
- Establish that digital check-in suits the bank's customer profile and its branch layouts before committing to a rollout.
- Give branch managers a live view they would actually use during the working day, not a dashboard opened once a month.
- Meet the bank's hosting, access-control and data-residency requirements without bespoke engineering.
- Keep the evaluation short enough to reach a decision without disrupting the branches taking part.
What DeepQ put in place
- A dedicated tenant configured for the bank's branches, services, roles and staff, deployed inside its own environment.
- Kiosk and mobile check-in, counter operations and the live queue monitor, set up against the bank's existing service catalogue.
- Standard reports and exports for the evaluation team, with administration and audit settings in the bank's hands from day one.
What changed
- The evaluation ran on the bank's own tenant, with its own roles, settings and hosting, so the result reflected production conditions.
- Branch staff used the counter console from the first week without bespoke training material.
- The evaluation team could compare branches and services from the standard reports, without waiting for a custom build.
Run the same pilot in your branch.
A pilot branch is typically live within weeks. We agree the measures first, so the result is a number, not an opinion.