Banking & credit unions
Queue management and branch CRM for banks and credit unions
DeepQ is a queue management system built for bank branches first. Customers take a token by QR code, mobile banking app, WhatsApp or kiosk, or book an appointment; tellers and officers call them in the right order with the customer's history on screen; and head office sees every branch live, with the product interest captured at the counter worked as leads.
Turn every branch into a profit centre, not a cost centre.Before and after
What DeepQ changes for banks and credit unions.
Today
- Crowded halls, and no record of who waited, for how long or for what
- Head office sees branch performance weeks late
- Selling moments lost while members sit in the queue
With DeepQ
- Tokens, appointments and counters on one managed floor
- SLA alerts while the customer is still in the hall
- Product interest captured at the counter and worked as leads
Illustrative target, not a measured result. A pilot measures yours against a signed baseline.
Step by step
How a branch visit runs with DeepQ.
Customers arrive, wait, are served and leave a record behind. Every step below is one DeepQ already runs, configured with your services, locations and language.
Check in or book
A token from the kiosk, a QR code at the door, the mobile banking app or WhatsApp, or an appointment booked ahead for account opening, loans or lockers.
Routed to the right counter
Cash, service and relationship desks each get the right customers, with priority for VIPs, senior citizens and appointments, and counters assigned by skill.
Served, and interest captured
The officer sees the customer's visits, ratings and open requests, and logs product interest in one tap so it becomes a lead for the relationship manager.
Measured and proved
Waits, service times and ratings per branch, counter and officer, with SLA alerts in the moment and a branch league table for head office.
The platform underneath
The modules banks and credit unions use most.
QR Token & Queue
Contactless check-in; digital tokens replace paper and crowding.
Scheduled Tokens
Book-ahead slots that respect branch hours and holidays.
Counter & Desk Ops
Open, pause, close and auto-assign counters from one console.
Customer 360
A single customer record with dedupe, merge and priority tags.
Prospect & Leads
Capture leads; log calls, appointments, tasks and notes.
Alert & Event Engine
Turn SLA breaches and risks into the right message, to the right person.
Reports & Analytics
Design any report: daily, branch, hourly and benchmark views.
Integrations Hub
SMS, WhatsApp, email, core banking, HIS, ERP, SSO and webhooks. API-first.
Banking & credit unions FAQ
Questions banks and credit unions ask about DeepQ
Yes. DeepQ connects through standard APIs and signed webhooks: tokens can be issued, looked up and completed from core and teller systems, and customer context is read when a visit needs it. Your core stays the system of record and nothing in it has to change.
Other industries
The same platform, beyond banking.
Plan a DeepQ pilot for your branch.
A 30-minute walkthrough on your own services and locations, and a one-site pilot measured against a baseline you sign off.