Insurance
Queue and appointment management for insurance service centres
Claim intake, renewals, policy changes and enquiries all arrive at the same service centre. DeepQ gives each its own queue or appointment slot, tells policyholders what to bring before they come, and times every step from intake to decision, so turnaround is measured rather than estimated.
Claims and policy service that never loses a customer in the queue.Before and after
What DeepQ changes for insurers.
Today
- Claim intake, renewals and surveys handled in separate systems
- Policyholders wait without knowing what documents they need
- No measured turnaround per service or officer
With DeepQ
- Appointments per claim type, with document checklists sent ahead
- One policyholder record across branch, agent and contact centre
- Turnaround timed from intake to settlement decision
Illustrative target, not a measured result. A pilot measures yours against a signed baseline.
Step by step
How a claim or policy visit runs with DeepQ.
Policyholders arrive, wait, are served and leave a record behind. Every step below is one DeepQ already runs, configured with your services, locations and language.
Book by claim type
Policyholders book a slot for claim intake, a renewal or a policy change, and the reminder lists the documents that service needs.
Checked in and routed
At the centre they check in by QR code or kiosk and are routed to the officer skilled for that service.
Served with the full record
The officer sees the policyholder's earlier visits, open requests and ratings, whichever channel they came through.
Turnaround proved
Each service is timed from check-in to completion, per officer and centre, with alerts when a queue drifts past its target.
The platform underneath
The modules insurers use most.
Scheduled Tokens
Book-ahead slots that respect branch hours and holidays.
QR Token & Queue
Contactless check-in; digital tokens replace paper and crowding.
Multi-Service Journeys
One visit, many services: grouped, transferred, held and resumed.
Customer 360
A single customer record with dedupe, merge and priority tags.
Notifications & Templates
Multi-language, template-driven notices across every channel.
Feedback & CSAT
Collect ratings and comments; trigger follow-up on low scores.
Reports & Analytics
Design any report: daily, branch, hourly and benchmark views.
Integrations Hub
SMS, WhatsApp, email, core banking, HIS, ERP, SSO and webhooks. API-first.
Insurance FAQ
Questions insurers ask about DeepQ
Yes. Each service, such as claim intake, renewals or policy changes, can have its own slot length, capacity per counter and opening hours, and walk-ins join the same queue as appointments.
Other industries
The same platform, beyond insurance.
Plan a DeepQ pilot for your claims service centre.
A 30-minute walkthrough on your own services and locations, and a one-site pilot measured against a baseline you sign off.