Omnichannel integrations

One omnichannel platform, connected to everything your bank already runs.

Core banking, CRM, contact centre, SMS, WhatsApp, email, SSO and BI. Standard APIs and signed webhooks join every channel into one customer journey, deployed inside your own data centre, without replacing a single system.

Talk to an integration engineer See every integration

Omnichannel integration

Plugs into your core system, CRM, contact centre and every channel. No rip-and-replace.

DeepQ is API-first and standards-based. It connects the branch, clinic or office counter with app, web, contact centre, SMS, WhatsApp and email in one omnichannel journey, so your teams keep their tools, your customers keep their channels and your data never leaves your data centre.

Your enterprise systems

Core banking, HIS or ERPIssue, look up and complete tokens from the system of record you already run, with customer or patient context on every visit.
Your CRMLeads, product interest and follow-ups flow to the CRM your relationship managers already use, through the API and webhooks.
Contact centre & call centreCallbacks, appointments and branch visit history shared with your agents through the API.
Internet & mobile appsLet customers take a token or book a visit from the banking, patient or citizen app they already use.
Directory & SSOStaff sign in with your existing identity provider over OpenID Connect / OAuth2.
DQ

DeepQ platform

One customer record, one event engine, one audit trail

APIWebhooksEventsSSO

Inside your data centre

Omnichannel touchpoints & data

SMS gatewayTokens, reminders and alerts through the provider you already pay for, with full delivery history.
WhatsAppQueue position, reminders and feedback requests where your customers already chat.
EmailBranch, operations and customer mail over your own SMTP server.
Data warehouse & BIScheduled PDF and CSV exports, APIs and events that feed the reports you already trust.
Webhooks & eventsSigned event webhooks push check-ins, breaches and ratings to any system the moment they happen.
01

Connect

Point DeepQ at your core system, SMS gateway and identity provider using standard APIs. No change to your core.

02

Configure

Map services, message templates and channels from the admin screens, in English and your local language. No code.

03

Go live

Start with one site, measure against a baseline, then roll out across the network.

Omnichannel by design REST APIs Signed webhooks Event engine OpenID Connect SSO On-premise, in your country PDF & CSV exports
Talk to an integration engineer

One omnichannel customer journey

Whichever door the customer uses, the bank sees one conversation.

A customer books on WhatsApp, gets a reminder by SMS, checks in at the kiosk, is served at the counter and gets a call from the contact centre about a rating. With DeepQ it is one customer, one record and one history, not five disconnected systems.

Live channel · WhatsAppCustomer 360 · one record

WhatsApp · Your Bank

I want to open a savings account tomorrow

Tomorrow 11:30 at Gulshan branch? Reply 1 to confirm.

1

Booked · 11:30 · A-2231

Jessica M.Retail · Gulshan branch

Unified timeline

  • Appointment booked · account opening · 11:30WhatsAppScheduling

Simulation with an illustrative customer.

One customer record · one queue · one audit trail across every channel

Integration by integration

What connects, and what your teams get from it.

Each connection is built on the same API, event engine and audit trail, so adding the next one is configuration, not a new project.

An integration engineer with the DeepQ connected-systems map on one screen and code on the other

Every connected system on one map, with the events flowing between them.

A contact centre agent on a call with the customer's branch history on screen

Your agents open the call already knowing what happened in the branch.

Core banking

Your core stays the system of record. DeepQ works beside it.

  • Issue, look up and complete tokens from core and teller systems
  • Customer context brought into every visit through the API
  • Transaction amounts captured at completion for branch revenue views
  • No change to your core, no rip-and-replace

CRM

Conversations at the counter become pipeline your relationship teams can work.

  • Product interest captured at check-in, kiosk and counter
  • Leads, appointments and follow-ups pushed to your CRM
  • Outcomes written back to the customer record
  • Works alongside DeepQ's own branch CRM, or instead of it

Contact centre & call centre

Your agents see what happened in the branch before they pick up.

  • Callback lists from low ratings, with the customer, employee and comment
  • Appointments booked by agents straight into the branch calendar
  • Branch visit history available to agents through the API
  • Voice-agent interconnect on the roadmap

SMS gateway

Use the SMS provider you already have a contract with.

  • Token, turn-is-near, appointment and feedback messages
  • Alerts to managers when an SLA is at risk
  • Credentials encrypted and stored per tenant
  • Full delivery history for audit

WhatsApp

Meet customers in the app they already open fifty times a day.

  • Queue position and reminders
  • Appointment confirmations and reschedule links
  • Feedback requests after service
  • English and বাংলা templates

Email

Operations and customer mail over your own servers.

  • SMTP through your mail infrastructure
  • Scheduled report packs to the people you name
  • Alert escalations to regional and head office
  • Branded templates per bank or brand

Internet & mobile banking

Let customers queue before they leave home.

  • Take a token from your own app through the token API
  • See queue position and estimated wait
  • Book a visit for a specific service
  • One customer journey across app, kiosk and counter

Directory & single sign-on

Staff use the identity they already have.

  • OpenID Connect / OAuth2 single sign-on
  • Roles and branch scope from your directory
  • Sliding sessions and governed access
  • No extra passwords to manage

Data warehouse & BI

Visit data joins the rest of your reporting.

  • PDF and CSV from every report and list
  • Scheduled exports on the calendar you set
  • APIs for token, service and feedback data
  • Event streams for near real-time dashboards

Webhooks & events

Anything that happens in a branch can trigger something elsewhere.

  • Signed event webhooks
  • Check-ins, completions, breaches, ratings and VIP arrivals
  • Reliable background job scheduler with retries
  • Every delivery logged

Integration FAQ

Integration questions IT teams ask first

No. DeepQ connects through APIs and your core stays the system of record. Tokens can be issued, looked up and completed from your own systems, and customer context is read when a visit needs it.

Map your integrations in one call.

Bring your IT lead. In 30 minutes we walk through your core, CRM, contact centre and channels, and sketch the plan for a one-branch pilot.

Book a demo Meet the AI co-worker