Platform
Queues, appointments, CRM and intelligence. One platform.
Every portal a service location needs and every module behind them, sharing one customer record, one queue and one audit trail, with agents that draft, flag and route while people approve. This page is the product itself; what it delivers is on Solutions.
Gulshan branch
Your token
A-104
Account opening
Notify me when it is my turn
Product simulation with illustrative data.
The platform
Four systems most organisations buy separately. One platform, one customer record, one audit trail.
CRM, scheduling, tokens and intelligence share the same customers, locations, staff and data, so a rating in the hall becomes a call-back task, and a booking becomes a token, without an integration project.
Branch CRM
Every customer, every visit, every conversation, in one record.
A Customer 360 built from real branch activity: visits, services, waits, ratings, product interest and the follow-ups your staff log. Prospects and leads move through calls, appointments, tasks and notes without leaving the branch console.
- Customer 360 with dedupe and merge
- Priority and VIP tags
- Prospects, leads and lead scoring
- Calls, emails, tasks and appointments
- Product interest capture
- Low-rating follow-up lists
Scheduling & appointments
Book-ahead visits that respect opening hours, holidays and staff.
Customers and patients book a slot from their phone; the branch, clinic or office sees it in the same queue as walk-ins. Slots follow operating hours per day, holidays and per-service durations, with SMS reminders and no double booking.
- Scheduled tokens with time slots
- Per-service slot durations
- Branch operating hours and holidays
- Lead time and booking window rules
- SMS reminders and OTP
- Appointment history on the customer record
QR & token management
Contactless check-in to a managed counter, across every channel.
QR, mobile, kiosk, walk-in and appointment tokens flow into one queue per site. Counters auto-assign by service, hold and resume, transfer, and run multi-service journeys under one display number, with printed tokens and queue displays where customers need them.
- QR, mobile, kiosk and walk-in tokens
- Printed tokens (thermal, Bluetooth)
- Queue displays and signage
- Auto-assign by service and desk
- Hold, resume, transfer, recall
- Multi-service journeys
AI-first branch intelligence
Agents that watch the branch, draft the report and flag what is next.
An alert agent routes SLA breaches to the right manager. The Report Copilot drafts management packs from plain-English questions. Forecasts flag tomorrow's surge. Every figure is bound to data, every action is approved by a person, and it all runs on your own servers.
- Alert & event agent with noise control
- Report Copilot and scheduled packs
- Analytics Copilot: ask in plain language
- Demand forecast and disengagement risk
- Employee KPI, awards and coaching flags
- Self-hosted; no external AI service
Virtual tour · 10 steps · about 2 minutes
See the whole platform in two minutes.
Follow one customer through the screens a live bank runs today, from choosing a branch on her phone to the report head office approves.
Twenty-one modules. One platform.
Licence the whole suite, or switch modules on per tenant.
Nothing bolted on, nothing to integrate between them. Every module shares the same customers, locations, staff and audit trail.
QR Token & Queue
Contactless check-in; digital tokens replace paper and crowding.
Live Queue Monitoring
Every counter and branch in real time, refreshed continuously.
Counter & Desk Ops
Open, pause, close and auto-assign counters from one console.
Multi-Service Journeys
One visit, many services: grouped, transferred, held and resumed.
Scheduled Tokens
Book-ahead slots that respect branch hours and holidays.
Branch & Organization
Model the whole network: branches, clinics, offices, org units, geolocation.
Employee & Assignment
Map staff to service categories and desks; enforce it at the counter.
Customer 360
A single customer record with dedupe, merge and priority tags.
Prospect & Leads
Capture leads; log calls, appointments, tasks and notes.
Feedback & CSAT
Collect ratings and comments; trigger follow-up on low scores.
Alert & Event Engine
Turn SLA breaches and risks into the right message, to the right person.
Notifications & Templates
Multi-language, template-driven notices across every channel.
Reports & Analytics
Design any report: daily, branch, hourly and benchmark views.
Analytics Copilot
Ask for the numbers in plain language; get governed answers.
Report Copilot & AI Packs
Compose management report packs and schedule their delivery.
KPI Management & Awards
Set targets and weights; rank and reward performance fairly.
Predictive Analytics
Forecast demand and flag customers drifting away.
Products & Marketing
Promote products, track interest and run branch signage.
Multi-Language
English and your local language, right down to translated content.
Integrations Hub
SMS, WhatsApp, email, core banking, HIS, ERP, SSO and webhooks. API-first.
Security & Administration
Roles, permissions, audit trails, backups and multi-tenancy.
Where the hand-offs happen
Four parties touch a single visit. Only one of them is present at every step.
Service breaks down in the gaps: between the booking and the door, the counter and the follow-up, the branch and head office. Read one visit across all four lanes and the gaps are obvious, which is exactly where the platform sits.
Picks a service and a slot on app, web or WhatsApp
Scans a QR code or takes a token at the kiosk
Sits down and watches their position
Is called to a named counter
Rates the visit before leaving
Takes the call, keeps the appointment
Greets and, if needed, checks in on their behalf
Opens a counter when the hall fills
Serves with the full history on screen, logs interest
Calls back, books the next visit
Holds the slot, checks capacity, sends the reminder
Issues the token and starts the clock
Routes, forecasts, and alerts before the SLA breaks
Times the service, writes the record, raises the lead
Attaches the rating to the visit, the counter and the officer
Builds the call-back list and the follow-up task
Sees the network live, branch against branch
Watches service quality by branch and service
Reads a pack drafted from the same rows
Enterprise grade
Built the way your other core systems are built.
A standard, supportable stack your IT team already runs, deployed where your regulator expects it, governed by the identity and audit controls your auditors ask for.
Deploy your way
On-premise in your data centre, a dedicated environment in the country your regulator requires, or multi-tenant for groups and shared-service providers. One codebase.
Built for the whole network
HQ, division, area and branch org units with scoped access; one deployment serves many banks, hospital groups, departments or brands, each isolated and separately configured.
Governed access
Roles and permissions, OpenID Connect / OAuth2 single sign-on with sliding sessions, branch-scope claims, and encrypted gateway credentials.
Audit-ready by default
Full audit logging with configurable retention, scheduled database backups, health checks, and an alert trail that shows why each message was or was not sent.
Reference architecture
Portals
Platform core
Data
Your systems
.NET 9 on the ABP framework · PostgreSQL · Redis · Hangfire · OpenIddict · Serilog · health checks · Docker or IIS
See DeepQ in your own locations.
A 30-minute walkthrough of the modules, the alert engine and the integrations that matter to your network.